Business Operations - Process Improvement
Course ID: 260209 0101 045ESH
Course Dates : 09/02/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Operational Excellence Performance Management Process Improvement Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
This course teaches practical methods to make business processes faster, cheaper, and more reliable. It focuses on diagnosing real problems, designing targeted solutions, and putting controls in place so improvements last. The material uses hands-on exercises and real examples from both service and manufacturing settings. Expect tools you can apply immediately to current operations challenges.
Objectives
1. Map and document end-to-end processes with clear swimlane diagrams.
2. Use basic data analysis to quantify bottlenecks, rework, and cost of delay.
3. Apply root-cause techniques (5 Whys, fishbone) and prioritize improvement actions.
4. Redesign workflows and run small-scale pilots using Lean and basic Six Sigma principles.
5. Create measurement and control plans to sustain gains and report business impact.
2. Use basic data analysis to quantify bottlenecks, rework, and cost of delay.
3. Apply root-cause techniques (5 Whys, fishbone) and prioritize improvement actions.
4. Redesign workflows and run small-scale pilots using Lean and basic Six Sigma principles.
5. Create measurement and control plans to sustain gains and report business impact.
Who Should Attend
1. Operations managers and supervisors responsible for daily workflows.
2. Continuous improvement / Lean specialists and CI team members.
3. Business analysts and process owners who document and change processes.
4. Quality managers and compliance leads focused on defect reduction.
5. Service delivery or production team leads involved in performance metrics.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Process Improvement
1. Introduction to Process Improvement
- Principles of operational excellence
- Process improvement lifecycle
- Identifying value and waste
2. Understanding Business Processes
- End-to-end process thinking
- Process boundaries and stakeholders
- Customer-focused process design
3. Process Mapping
- Swimlane diagrams
- SIPOC methodology
- Identifying bottlenecks and handoffs
Day 2 – Process Analysis and Performance Measurement
1. Process Performance Analysis
- Process cycle time
- Throughput measurement
- Identifying process variation
2. Data Collection and Analysis
- Collecting operational data
- Measuring rework and delays
- Analysing process performance
3. Cost of Poor Performance
- Cost of delay
- Cost of rework
- Improvement opportunity assessment
Day 3 – Root Cause Analysis and Solution Design
1. Root Cause Analysis
- 5 Whys technique
- Fishbone (Ishikawa) diagrams
- Identifying contributing factors
2. Prioritising Improvements
- Impact and effort analysis
- Risk-based prioritisation
- Selecting improvement initiatives
3. Solution Development
- Process redesign concepts
- Eliminating non-value-added activities
- Improving workflow efficiency
Day 4 – Lean and Continuous Improvement
1. Lean Fundamentals
- Lean principles
- Waste identification
- Value stream thinking
2. Basic Six Sigma Concepts
- Reducing variation
- Improving process consistency
- Problem-solving techniques
3. Pilot Implementation
- Designing improvement pilots
- Testing new workflows
- Evaluating pilot results
Day 5 – Sustaining Process Improvements
1. Process Control
- Developing control plans
- Standard operating procedures
- Process documentation
2. Performance Monitoring
- Process KPIs
- Continuous performance reviews
- Reporting business impact
3. Practical Improvement Workshop
- Developing a process improvement plan
- Presenting implementation recommendations
- Course review, feedback and action planning
